At Singhar Mahal, we are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the Prevention of Electronic Crimes Act (PECA) and international data protection standards.

1. Information We Collect

To provide you with a luxury shopping experience, we collect the following types of data:

• Identity Data: Full name, gender, and date of birth (for birthday rewards).

• Contact Data: Email address, phone number, shipping address, and billing address.

• Financial Data: Payment details processed through secure, encrypted gateways (Note: We do not store full credit card numbers on our servers).

• Technical Data: IP address, browser type, time zone settings, and location data.

• Transaction Data: Details about products you have purchased and payments made to us.

2. How We Use Your Information

We use your data for specific, legitimate business purposes, including:

• Order Fulfillment: Processing payments, managing shipping, and handling returns/exchanges.

• Customer Support: Responding to inquiries via our “Concierge” contact forms.

• Personalization: Suggesting jewelry pieces based on your browsing history.

• Marketing: Sending “The Royal Newsletter” and exclusive offers (Only if you opt-in).

• Security: Detecting and preventing fraudulent transactions on high-value items.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we share necessary data with trusted partners to operate our store:

• Logistics Partners: Courier services (e.g., TCS, Leopard, or FedEx) to deliver your jewelry.

• Payment Processors: Secure gateways to verify and process your transactions.

• Service Providers: Website hosting, email marketing tools, and analytics providers (like Google Analytics).

• Legal Authorities: If required by law or to protect the rights and safety of Singhar Mahal and our customers.

4. Data Security

As a jewelry brand, your security is our priority. We implement the following measures:

• SSL Encryption: All data transmitted between your browser and our server is encrypted via Secure Socket Layer (SSL) technology.

• Access Control: Access to your personal data is restricted to authorized employees who need it to fulfill their duties.

• Regular Audits: We periodically review our data collection and storage practices to ensure maximum security.

5. Cookies & Tracking

Our website uses “cookies” to enhance your experience:

• Essential Cookies: Required for the shopping cart and login functionality.

• Performance Cookies: Help us understand which jewelry collections are most popular.

• Marketing Cookies: Used to show relevant Singhar Mahal advertisements on other platforms like Facebook or Instagram.

• You can choose to disable cookies in your browser settings, though some features of the site may not function properly.

6. Your Rights & Choices

You have full control over your data. Under current regulations, you have the right to:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to update or correct inaccurate information.

• Erasure: Request that we delete your account and personal data (subject to legal record-keeping requirements).

• Opt-Out: Unsubscribe from marketing emails at any time using the “Unsubscribe” link at the bottom of our emails.

7. Children’s Privacy

Our services are intended for individuals at least 18 years of age. We do not knowingly collect data from children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Data Protection Officer:

Email: singharmahalpk@gmail.com

Address: Singhar Mahal, Zarkoon Plaza, Saddar, Rawalpindi, Pakistan 46000

WhatsApp: +92 333 5036161